Is So Energy down right now?

What to do if So Energy isn't working

1. A problem with So Energy's website or app doesn't affect your gas or electricity supply.
2. For a power cut, call 105 for free. It connects you to your local electricity network operator.
3. If you smell gas, call the National Gas Emergency Service on 0800 111 999 straight away.
4. If you're on a prepayment meter and can't top up, check whether your meter offers emergency credit.
5. Submit meter readings once So Energy's website is back. A short delay won't usually cause problems.

Our check tests the public So Energy website. Its app, sign-in or other services can still have problems while the website is up.

So Energy questions

Is So Energy down right now?

Use the live check at the top of this page. It loads the So Energy website (so.energy) from Cloudflare's network and shows whether it's answering right now.

Why is So Energy not working for me?

If our check shows the website is up, the problem is more likely your device, your connection or the So Energy app. A problem with So Energy's website or app doesn't affect your gas or electricity supply.

How do I know when So Energy is back?

Press "Check again" on this page every few minutes, or follow the official So Energy social media accounts for updates.