Is Sky down right now?

What to do if Sky isn't working

1. Look at your router lights. A red or orange light usually means the problem is on Sky's network, not your equipment.
2. Turn your router off at the wall, wait 30 seconds and turn it back on. This fixes many connection drops.
3. Test with your phone on mobile data. If websites load there, the fault is with your broadband connection.
4. Check Sky's service status page or app. Most providers let you check for faults by postcode.
5. If you need to get online now, use your phone's hotspot until the connection is back.

Our check tests the public Sky website. Its app, sign-in or other services can still have problems while the website is up.

Sky questions

Is Sky down right now?

Use the live check at the top of this page. It loads the Sky website (www.sky.com) from Cloudflare's network and shows whether it's answering right now.

Why is Sky not working for me?

If our check shows the website is up, the problem is more likely your device, your connection or the Sky app. Look at your router lights. A red or orange light usually means the problem is on Sky's network, not your equipment.

How do I know when Sky is back?

Press "Check again" on this page every few minutes, or follow the official Sky social media accounts for updates.