Is Zen Internet down right now?

What to do if Zen Internet isn't working

1. Look at your router lights. A red or orange light usually means the problem is on Zen Internet's network, not your equipment.
2. Turn your router off at the wall, wait 30 seconds and turn it back on. This fixes many connection drops.
3. Test with your phone on mobile data. If websites load there, the fault is with your broadband connection.
4. Check Zen Internet's service status page or app. Most providers let you check for faults by postcode.
5. If you need to get online now, use your phone's hotspot until the connection is back.

Our check tests the public Zen Internet website. Its app, sign-in or other services can still have problems while the website is up.

Zen Internet questions

Is Zen Internet down right now?

Use the live check at the top of this page. It loads the Zen Internet website (www.zen.co.uk) from Cloudflare's network and shows whether it's answering right now.

Why is Zen Internet not working for me?

If our check shows the website is up, the problem is more likely your device, your connection or the Zen Internet app. Look at your router lights. A red or orange light usually means the problem is on Zen Internet's network, not your equipment.

How do I know when Zen Internet is back?

Press "Check again" on this page every few minutes, or follow the official Zen Internet social media accounts for updates.