Is Virgin Media down right now?

What to do if Virgin Media isn't working

1. Look at your router lights. A red or orange light usually means the problem is on Virgin Media's network, not your equipment.
2. Turn your router off at the wall, wait 30 seconds and turn it back on. This fixes many connection drops.
3. Test with your phone on mobile data. If websites load there, the fault is with your broadband connection.
4. Check Virgin Media's service status page or app. Most providers let you check for faults by postcode.
5. If you need to get online now, use your phone's hotspot until the connection is back.

Our check tests the public Virgin Media website. Its app, sign-in or other services can still have problems while the website is up.

Virgin Media questions

Is Virgin Media down right now?

Use the live check at the top of this page. It loads the Virgin Media website (www.virginmedia.com) from Cloudflare's network and shows whether it's answering right now.

Why is Virgin Media not working for me?

If our check shows the website is up, the problem is more likely your device, your connection or the Virgin Media app. Look at your router lights. A red or orange light usually means the problem is on Virgin Media's network, not your equipment.

How do I know when Virgin Media is back?

Press "Check again" on this page every few minutes, or follow the official Virgin Media social media accounts for updates.